Customer Testimonials

Your Satisfaction is Our Success - Read Our Customers Stories

Our family has been a customer or Redd's for about 10 years. Everyone knows that repairing BMW cars is expensive. Redd's has been great over the years, working within budgets, charging fair prices for repairs, and providing excellent customer service. Many times they have gone well above 5 stars with customer service. Ed is always a delight and works very hard to ensure customers are satisfied with the price and work performed. Customer for life!

/  Dawn Patrick  /

Let me start by stating that, until lately, I haven't trusted anyone to work on any of my vehicles due to bad experiences with other shops over a decade ago. I moved to the Annapolis area just over 2 years ago, and when I had a couple of issues with one of my cars and was in a crunch to get it done, I took the car to Redds after hearing good things about them. They have since relieved my hesitation about letting anyone else work on my car. I still won't trust anyone else, but I trust this business after having taken 2 of my cars in several times for a variety of work, and leaving with the car done just the way I would have done it if I had currently had the workspace to do it. Top-notch work every time. Willie, who is a technician there, has worked on my car several of those times and has always done an amazing job, so I have to give a bit of credit to him for this review. If you're in the area and looking for honest, quality work... I think you need to visit this shop. They are very skilled technicians who will get the job done right the first time, and the service writer, Ed, has always been a pleasure to deal with as well.

/ Andrew Grayson /

Great service today. Dead battery and they quickly got me in and out. I always hear great compliments. Thank you, gentlemen!

/  Susan Brook  /

We have been Redd's customers for a while but recently they did two things that merit an excellent review. First, two weeks ago, I brought my 2007 Audi A8 to them for an interval service and they recommended changing the serpentine belt due to wear (at 109k miles). I authorized the work and they performed it the same day. When I picked up the car the next morning, I was able to drive a bit but then noticed my charging warning light was on, so I brought the car back to them in the early afternoon and asked them to check it out. Turns out the new serpentine belt had disintegrated, perhaps due to a bad belt, perhaps due to bad installation. Even though it was late on a summer Friday afternoon, they obtained a new belt and installed it that afternoon for no charge, saving a weekend road trip.

Then, a short time later, my transmission died and I had to flatbed the car to their location. They got me in first thing the next morning, diagnosed the issue, called for authorization, recommended using a remanufactured part instead of a new one (confirming same warranty, etc.) and had me fixed by that afternoon, all for a total cost less than half of just what the new part would have cost. I was incredibly impressed and grateful, as I had visions of $$$ dancing in my head when the car died.

I have never felt up-sold by Redd's or had them suggest doing work that wasn't necessary. And when I have said I wasn't ready to do some recommended work, they are honest about the risks of waiting and what to look for to recognize when it absolutely, positively needs to be done. Generally very safety-focused, which I appreciate. Very highly recommended.

/  Chris Groobey  /